General Terms and Conditions of Sale
- Copies Can Be Downloaded HERE
By purchasing goods from us you agree to these terms and conditions.
All goods must be paid for before the
consignment leaves us.
ACCEPTING THE DELIVERY OF YOUR ORDER
All consignments must be signed for, unless
you have previously given your consent, at the time of placing your order, for
the consignment to be left somewhere without a signature. Please note if your parcel is left at your
request, without a signature, you forfeit your right to make any claim with ourselves
or the courier in the event of loss or damage.
It is your responsibility to check your
delivery for loss or damage. Please check that you are happy with the
condition of your goods before you sign the paperwork, as the paperwork forms a legally binding
contract of acceptance. The words ‘received in good order’ appear
clearly on the paperwork, directly in the area where your signature is
required; therefore we cannot accept claims for loss or damage once you have
signed for the goods.
RETURNS
We do accept returns. Under the United Kingdom’s Distance Selling
Regulations, you have the right to cancel an order at any time up to the end of
seven working days after you receive the goods. If a buyer changes their mind about a
purchase and asks us to cancel
an order, we can do this and issue a full refund, providing that the order has
not yet been dispatched. If a buyer requests to cancel an order
after the goods have been dispatched or delivered to them, then the following
returns procedure must be followed:
- The buyer must contact us and return the
order to us at their cost, no later than 14 days after receipt.
- Returns must be received by us in their
unused, original condition, and in the original packaging with any enclosed documentation.
- We will not accept returns if the goods have been opened or used.
Orders which are returned without our
knowledge and without a return code will be treated as an 'unauthorised return'
and will not be accepted.
Please note:- Unauthorised returns shall be
disposed of after a period of 28 days. Refunds for authorised returns will be
processed within 7 days of receipt and will be issued via the original method
of payment used by the customer.
CANCELLING AN ORDER
We do accept cancellations and our
cancellation procedure depends on a number of factors:
- If a customer changes their mind and asks
us to cancel a purchase before we have dispatched it, we can do this and issue a full refund,
providing that the order has not yet been collected by our courier.
- If a buyer requests to cancel an order
after the goods have been dispatched or delivered to them, then our returns
procedure must be followed.
- If a buyer refuses to accept a delivery
from our courier because they wish to cancel the order, and the parcel is
subsequently returned to us by the courier, then this will be treated as an unauthorised return.
DELIVERY ISSUES
Your Order has not arrived. If your consignment has not arrived within
the expected delivery timescale please contact us and we will be happy to track
the item. Sometimes for reasons out of our control, deliveries can be delayed.
We will do our best to help if this happens, but we cannot be held responsible
for delays and we do not offer compensation for late deliveries.
Lost consignment. Unfortunately, on rare occasions, things
can go missing. If a parcel appears to have been lost in transit, we will
contact our couriers and rectify the problem as soon as possible. We will be
unable to replace or re-send any order until this process has been carried out, and this can
take up to seven days. If an item is confirmed as lost, then we will offer a
full refund or replacement.
Damaged consignment. If a parcel arrives damaged then the
customer must refuse delivery. We will replace any damaged order at no cost to
the buyer, but only if the item is returned to us by the courier. Unfortunately,
if a damaged shipment is accepted, then we will be unable to replace it or offer any
kind of compensation or refund.
Failed Deliveries. If the customer has exhausted all delivery
attempts, or failed to respond to a card to re - arrange a delivery then the
item will be returned to us. We are charged for all returns so if an order is sent back to us
then we will contact the buyer and offer two choices:
- To pay another delivery charge at the
original rate paid and we will re-send the parcel.
- To receive a partial refund. This will
be the original price paid, less the original delivery charge and less a
further fee of £14 to cover the undelivered item charge from our carriers. We will also
deduct an £8 re-stocking fee.
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